Privacy Policy
SME Assistance Group (SMEag) is committed to complying with the requirements of the National Privacy Principles of the Privacy Act 1988 (Cth).
These principles regulate the way SME Assistance Group (SMEag) collects, uses, discloses, keeps secure, and gives customers access to their personal information. (This is information about individuals and companies that identifies them) Accordingly, this Privacy Policy tells you what information SMEag collects and keeps, what SMEag does with it, and what your rights are in relation to that information.
Your personal information
SMEag considers all information about you and your employees to be private and confidential, and holds itself to the highest standards in the safekeeping and use of this information.
What kind of information will SMEag collect?
In order to provide you with our products and services SMEag will ask you to supply the following information:
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your personal contact details such as your name, title and occupation;
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your company contact details such as name, address and telephone number;
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e-mail address; and
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credit card details (in the case of purchases).
We may also ask you to supply us with:
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details of any search engine or other links that directed you the Website;
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any marketing or promotional codes relating to your interest in SMEag; and
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your opinions and comments concerning the Website and online products and services.
If you do not wish to provide us with any of this information you should contact SMEag's Privacy Officer to discuss this.
How does SMEag use your personal information?
SMEag will not use your personal information for any purpose which is not related to the primary purpose for which it is collected and for other secondary purposes that are related to the primary purpose. SMEag will not use your personal information for any purpose that you would not reasonably expect us to use. Use of your personal information includes but is not limited to:
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delivering online products and services to you;
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facilitating payment of your account through SMEag's secure e-commerce gateway
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communicating with you regarding the management of your account; and
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marketing of SMEag's products and services to you
SMEag does not use any of the information regarding your employees for any purpose
How does SMEag collect personal information?
SMEag collects information from you through your visiting and forwarding information to us or making a purchase from the Website, the completion and forwarding to us of forms, or through discussions with us.
SMEag will not sell its customer information
Information about you is not and will not be sold to any other company, individual or group.
When SMEag will release your information to others?
General:
SMEag will not release information about you unless one of the following conditions is met:
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SMEag receives your prior written consent;
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for accounting and administration purposes customer information is required by SMEag's auditors or lawyers;
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SMEag is using any subcontractors who have agreed to be bound by the terms of this Privacy Policy; or
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SMEag is required or authorised by law to release information to the recipient.
SMEag will not release information contained in your employee records unless SMEag is compelled to do so by law.
Service Providers
SMEag's service providers have agreed to be bound by the National Privacy Principles of the Privacy Act 1988 (Cth). SMEag have engaged a third party contractor to provide online credit card processing and related services. A secure server is used for all payments and the information sent through the Website is encrypted.
SMEag may use your information to tell you about SMEag's products and services
The information SMEag holds about you may be used to market to you by providing information about SMEag's products and services in the form of emails, direct mail, telephone calls or newsletters. If you do not wish to receive this type of communication please let us know.
Security of your information
SMEag and its subcontractors and service providers will take all reasonable steps to ensure the security of your personal information. Electronic information is protected by various security measures including the restriction of access to authorised parties by the use of password protection, secure socket layer protection and encryption of all subscriber transactions on the Website and physical security measures. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst SMEag strives to protect such information, SMEag does not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Once we receive your transmission, we will take all reasonable steps to preserve the security of such information.
Accessing and correcting personal information
You have the right to access your personal information subject to certain restrictions provided for in the Privacy Act 1988 (Cth). If you require access to your personal information please contact SMEag's Privacy Officer at marketing@smeassistancegroup.com.au who will take all reasonable steps to ensure that your personal information is correct and up to date but if you believe that any of your personal information is incorrect SMEag will correct it at your request.
Any questions?
If you have any further questions relating to this privacy policy, or concerns about the way in which SMEag has handled your personal information, please contact SMEag's Privacy Officer at marketing@smeassistancegroup.com.au.